Please read carefully the following conditions, the basis for your relationship with Petra Nights Tours, setting out our rights and obligations.
Booking Procedure and Confirmation
You may book on our website or via email. The person who makes the booking must confirm acceptance of our Terms & Conditions on behalf of all persons named on the booking. You are responsible for ensuring the accuracy of the personal details, flight details or any other information supplied in respect of yourself and any other traveler on the booking. For online bookings an auto-generated email acknowledges your reservation. One of our tour consultants will get in touch with you later to confirm your booking. Once payment is received by us, we will then issue you with a booking confirmation. It is your responsibility to check the confirmation letter and to let your tour consultant know immediately in the event of any error or inaccuracy.
Any special requests must be advised to us in written form with your booking. This might be the requested room type, particular facilities at your hotel, diet and more. We try our best to arrange your request, but we cannot guarantee that it will be fulfilled. Failure to meet any special request will not be a breach of contract on our part and we do not accept bookings that are conditional upon any special request being met.
Payment, bank and credit card fees
Payment conditions vary depending on country and itinerary type. Each online travel arrangement lists under the “How To Book with Us” section when you have to make the payment, and the percentage of the deposit. For Customized Tours the payment policy will be specified in your quotation. Please read it carefully. The balance of the price of your travel arrangements must be paid before your arrival. In certain cases we may request full payment, for example, airlines require full payment on booking. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements.
We accept payment by Visa, Master, JCB, UnionPay and bank transfers. Your payment is processed in Jordan. Some banks and credit card companies impose fees for international or cross border transactions. In addition, some banks and card companies impose fees for currency conversion. The currency exchange rate and foreign transaction fee is determined by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate, please contact your bank.
If you, or any member of your party, wants to cancel the arrangement, you need to do so in written form to our office. Your notice of cancellation will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling.
Our cancellation charges vary per service and are outlined in the “How to Book with Us” section of online arrangements and mentioned on the offers for Customized Tours. Some services like flight tickets might be non-refundable. We inform you before you book with us. If you leave a trip for any reason after it has commenced, we are not obliged to make any refund for unused services.
In case of Force Majeure Petra Nights Tours and its suppliers have no liability to make a refund. Events happening beyond our control might be natural disasters, civil unrest, the event of any delay, cancellation, overbooking, strike, endemic, pandemic and acts of God. We urge you to effect a Travel Insurance covering Force Majeure.
Once you have your booking confirmation, any change of your arrangements need to be in writing. We will do our best to accommodate changes and additional requests, but we cannot guarantee it is possible. We charge an administration fee of 30 USD, and you need to cover any further cost that may incur. Please bear in mind certain arrangements may not be amended and any alteration could incur a cancellation charge of up to 100%.
A refund will normally be made to the same account and using the same method used for the original payment. Additional bank charges or credit card charges to process the refund are not covered by us.
It is mandatory that you and your party members are insured for the duration of your trip. You need a comprehensive travel insurance to cover health requirements, cancellation, luggage and additional expenses. We strongly advise to purchase an insurance covering force majeure events.
Change of Price and Itinerary
Prices are based on current tariffs, taxes and exchange rates. Petra Nights Tours reserves the right to vary tour prices if taxes and other costs like fuel increase. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances and events beyond Petra Nights Tours’ control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
In some countries departure taxes, hotel taxes, city taxes must be paid locally. They are not included in our package and we do not offer a refund for these taxes.
Complaints and Assistance
If you have a complaint about any of our service or need assistance whilst on tour, you need to inform us, the local office or your tour leader right away. Depending on the time zone we might respond with a delay. Our team makes every effort to find a solution. If the problem cannot be resolved on spot, please write our office within 14 days of your return home. You need to report your complaint on tour to give us the opportunity to investigate and rectify it on spot. If you inform us about any issues after you left the destination, we might not be able to check and the complaint will be not admissible.
Foreign Office Advice, Visa and Health
You must familiarize yourself with any Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly.
You are responsible for ensuring that your travel documents, such as passports and visas are in order and any other foreign entry requirements are met. Please check with the relevant embassy or consulate. Petra Nights Tours will not be held liable for any loss or expense due to the failure to comply with the above.
Recommended vaccinations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements and follow all medical advice in relation to your trip.
We expect all of our guests to comply with the laws and regulations of the countries visited. Any failure to do so relieves us of all obligations to you. Furthermore, we reserve the right to refuse potential customers or the service for customers traveling with us. This is the case if someone causes unnecessary inconvenience, acts insulting, threatening, abusive or violent, damages property, put others in danger – no matter if it is on phone, in writing or in person. We may terminate your travel arrangements without any liability on our part. No refunds will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you liable. Full payment for any such damage or losses must be paid directly prior to departure.
Limits on Liability
We work with the utmost care to ensure your safety and satisfaction. Transportation, accommodation, meals, activities and other services we book with independent suppliers. Therefore Petra Nights Tours is not responsible for any loss, injury or damage to a person, property, or otherwise in connection with any transportation, accommodation or other services, resulting - directly or indirectly - from any act of God, force majeure, dangers, fire, accident, breakdown of machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, pandemics, food poisoning, medical or custom department regulations, defaults, or any other causes beyond our control.
We are not liable for any losses and additional expenses due to cancellations, delays and alterations in the program - directly or indirectly - due to natural hazards, weather, war, terrorism, travel warnings, airline policies, immigration procedures, accident, breakdown of transport, sickness, acts of God or other causes beyond our control.
Petra Nights Tours does not have any insurance policy to cover the expenses for accident, sickness, loss due to theft, or any other reasons. All baggage and personal property are at the client's risk at all times.
We are also not responsible for the quality and prices of services and purchases not included in the booked tour package.
Adventure activities like hiking, diving, jeep safaris and visiting high altitudes present certain risks. In remote areas medical service might not be available and evacuation might be difficult. You as guest are aware of these risks and need to decide if you are fit enough to do the activity.
Given the ongoing COVID-19 crisis governments and travel suppliers have implemented safety and health measures. Our company, our suppliers and you as traveler need to comply with these guidelines. We are not responsible for costs associated with COVID-19 and these measures. That may be cancellation, changes or shortening of your tour services, additional expenses for lengthening of your stay, quarantine, medical treatment and PCR tests. You must ensure you have a travel insurance which covers these costs for you.
Petra Nights Tours reserves the right at any time by giving the notice in writing to cancel this agreement, should the second party fail to fulfill the terms and conditions.