Which data we collect for an enquiry
When you make an enquiry through our online form, email, web chat or phone call we collect personal information. This includes your name, your contact information, your nationality and details for your planned tour. So we can prepare your offer and get in touch with you.
Which date we collect for a booking
When you place an order on our website or through email, we require personal information from all travelers. This includes the full name, email and phone number, nationality, passport number, date of birth, if applicable flight details. For some activities we may also ask for the weight. If we apply for an entry visa on your behalf governments might ask for additional information like occupation, marital status, previous countries visited and passport scan. This information is used to organize your holiday and book your requested services.
With who we share information
Our website, www.petranightstours.com, is protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on the site are secured by SSL encryption and any data we gather from users is securely stored and safeguarded by the best firewalls available.
Images on tour
When you are travelling with us on a tour photos or video might be taken by one of our staff members. If you do not wish to be included, please let our employee or our company know.
How we store and secure your data
Most information we store in our computer system and database; the rest is recorded in paper files. Security procedures are in place to protect your information. We keep your information only as long as necessary. The retention period varies for some data and have to be kept for a number of years to comply with finance and tax related requirements.
Client records are regarded as confidential and therefore will not be divulged to any third party, only if legally required to do so to the appropriate authorities. Authorized employees within the company on a need to know basis only use any information collected from individual customers.
Clients have the right to request sight of, and copies of client records we keep, provided that we are given reasonable notice of such a request. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.